time-managementRunning a small business can be challenging at times.  If you are just starting out and the sole member of your company, you are responsible for every aspect of the business!  There are only 24 hours in a day and it can go super quick when you wear numerous feathers in your business cap.  Here are a few tips on how to manage your time:

  • Write a to do list –  Very simple addition to your daily routine yet many business owners fail to do this.  Writing down your specific tasks and objectives for the day, week, month and even year will help you focus on the important aspects of your business.  Once a task is complete, cross it off and move onto the next one.  Not only is this an excellent strategy for your one man start up business, but this is an excellent habit to practice as this will come in handy when you hire employees.  Your employees are not mind readers and will need guidance each and every day.  By starting this routine during the early years, you will build a solid foundation for the future!
  • Always carry a device which connects to the internet – Its 2015… Almost everyone is now on the internet.  So how does your business stack up on the World Wide Web?  I often hear from business owners that they just don’t have the time to promote their company.  The best solution is to always carry a device with you which connects to the internet so that you can take advantage of any opportunity where you have free time!  You may have a Drs appointment, waiting inline at the DMV, at the auto repair shop, or posting up at the airport.  Take the time to pull out your cell phone, tablet, or laptop!  Even its for only 15 to 20 minutes, that is more than enough time to make an impact in your overall internet business appeal.  You can Write a blog, post a picture, or even create a custom advertisement in that specific time frame.
  • Network – Last but not least, learn to network and partner up in the right places.  Specifically, early in the business game, many owners try to do to much taking away the main focus of the business.  This leads to business owners majoring in minor things and ultimately, wasting time.  There are a lot of amazing small companies which offers services which can help your company.  They can get the job done in the fraction of the time as you would and allow you the ability to zero in on the main aspects of your business!  Cost can be a factor in adapting this type of strategy; however, you can set a budget for certain areas of your company to seek help with while using your extra time to generate more income and profit for your business.

These are 3 simple tips you can use to help your business run better!  Thanks for reading.

 

customerservice

When you are in business, you will find customers from all walks of life.  Some will be very easy to get along with while others will be challenging with that type A personality.  Here are a few tips about how to Win over those tough customers and improve your overall customer service.

  1. Be consistent with your schedule.  If you are in a service industry, its specifically important to show up on the same day and around the same time.  If something changes in your schedule, be sure to make a quick call, email, or text letting the customer know.  Strong communication goes a long way.
  2. Write a contract and keep it electronically on file.  Some of these tough customers will often try to get something for nothing.  Sometimes, its only a little extra task that takes a few minutes while others can be longer and more time consuming.  By drawing up a strong contract and keeping it on file, you can politely explain that what is being asked is not part of the agreement; however, you can either amend the agreement to make it part of it or do a one-time service. (both at an additional cost)  Any customer not willing to sign a contract is one to walk away from.
  3. Send a survey by email for your customers to fill out.  Feedback is key for both the business and customer.  You can send a simple survey for your customers to complete with an invoice.  Many times, customers just want to be heard.  When your business gets bigger and you have employees working for you, its important to know how your employees performed and how your customers perceived them.  A survey is a direct form of communication which shows your customers you are willing to address both good and bad responses and move forward accordingly!

 

Thanks for reading